General conditions of sale

All orders made online on the website imply the prior acceptance of these general conditions. Consequently, the purchaser acknowledges having been informed of the fact that his or her agreement to these general conditions does not require the written signature of this document.

Article n°1 Orders

Orders from individuals may only be made on the site owned by the company Vikim Diffusion.

Article n°2 Delivery and delivery deadlines

Products are delivered to the delivery address indicated herein. It is down to the customer to make all clarifications necessary for the correct shipment of your order. 
The average delivery time is 2 weeks. The company Vikim Diffusion may not incur any liability in the event of late delivery or lack of stock.
Warning: If you choose to pay by cheque, the order will only be processed once the cheque has been cashed, and deadlines will accordingly run therefrom. These deadlines are given for indicative purposes. 
Any excess may not give rise to damages, withholding or cancellation of the order by the Purchaser. 
You must verify the compliance of the goods delivered upon delivery, and before signing the carrier’s delivery slip.

Article n°3 Availability

Pursuant to article L 111-1 of the Consumer Code, Purchasers may, prior to the order, find out about the key characteristics of the product/s they wish to order on the website. Our products offered on the site are valid only to the limit of available stocks.

Article n°4 Prices 

Prices are indicated in Euros or in dollars excluding tax and carriage costs. Payment is made in Euros or dollars. The company Vikim Diffusion reserves the right to modify its prices at any time without notice, in the knowledge that articles will be billed on the base in force on the date the order is logged. 
The entire payment must be made at the time of the order, unless a specific offer is indicated on the site. At no time may the sums paid be considered down payments or deposits. 
In the case of orders with non-European countries, the purchaser becomes the importer of the product/s in question. The price shall automatically be calculated excluding tax on the invoice. Customs duty or other local taxes or import fees or Government taxes may be due. These fees and sums are not the responsibility of Vikim Diffusion. They shall be defrayed by the customer and fall under his entire responsibility, both in terms of declarations and payments to the competent authorities and/or bodies in his country.

Article n°5 Payment method

Your purchases on the Site will be paid for either using a bank card in Euros or in dollars through Pay-Pal.

Or in Euros only by bank cheque or transfer.
- Pay-Pal: Payment is made through the Pay-Pal server. No bank information is processed on the site PayPal automatically encrypts your confidential data so that no information circulates unencrypted online. (see the website)
- Bank transfer or Cheque for France: Made out in Euros to "Vikim diffusion, rasag Plisson, 49 rue Héléne Boucher. 22190 PLERIN France"

Article n°6 Product returns

If, for any reason or another, you are not satisfied with your order, you may return it (or one of the products included in the order) and be repaid in full for the articles.
Don’t forget that the products you wish to return must be in their original condition and packaging.
Please inform us of your wish to return an order or products included in the order within 14 days of receiving the delivery. Our customer service will send you specific instructions on how to reship the package/s. Please do not reship the packages before receiving instructions.

Damaged packaging
If you received a damaged, broken or faulty package, please inform us upon receipt. Our customer service will send you specific instructions on how to reship the damaged product/s. If the outside packaging of your order is clearly damaged on arrival, and you fear that the products will be similarly damaged, you may reject the delivery and inform us of this upon receipt.
You will be sent the replacement product as soon as possible, but not before we receive the package.

Article n°7 Reimbursement

Reimbursement may be made in different ways depending on the initial payment method used to purchase the products. Reimbursements may only be assigned to the same source as that you used to purchase the products. For example, if you pay by bank card, the amount will be credited to the related bank card. If you have paid by using an online bank transfer, the reimbursement will be credited to your bank account. The availability of the sum in your bank account greatly depends on the speed at which your bank handles the reimbursement. This may be between 5 and 30 business days.

Article n°8 Guarantees and liability

You benefit from the provisions of the legal guarantee on hidden defects. This guarantee is effective for a year from the purchase date. As applicable, the product will be either repaired or replaced. Only the costs of returning the product will be borne by the customer. The guarantee does not cover abnormal and no-compliant use of the products. The products offered comply with current French law. The liability of the company Vikim Diffusion may not be incurred in the event of any breach of the laws of the countries the products are delivered to.  It is down to the customer to verify import options concerning the products ordered with the local authorities.

Article n°9 Intellectual Property 

The elements of the website are owned by the company Vikim Diffusion. Nobody is authorised, without duly written permission to use any elements of the site whatsoever, even partially. Any link, of any nature whatsoever, with another site is strictly prohibited without the duly written authorisation of the company Vikim Diffusion.